Only 7 weeks until my annual hospital visit. I'm not looking forward to it. I never do, but this time will be worse. After my last visit, I sent a 5 page letter of complaint to the hospital's complaints department - and received a four page apology in return. Somehow, though, I don't think the apology came from the relevant - and guilty - staff members! Sadly, I have to see them, no the complaints department staff, when I visit. I find it very sad that I should feel intimidated by the very people who are supposed to support me!
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